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Business E-mail Etiquette
Business E-mail Etiquette

Since the arrival of e-mail, much of our communication has been sent in this way.  It’s a fast and popular way of communicating but we need to guard against becoming sloppy and careless.

Whether intended or not, your written word creates an impression.  E-mail with spelling errors coupled with poor layout and a messy signature will negatively affect your desired outcome.  However, you can ensure that you create a good impression and reach your objectives, by adhering to a few simple rules of etiquette.

The publication content is aligned to Unit Standard 114984, NQF Level 3 with 2 credits.

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